About Support at MadTek Associates

Non-critical and development requests fall outside the boundary of free support. Time with our consultants is billed by the hour. When you call, the consultant will estimate your support request and send you a written estimate.

The exception to hourly charges for consulting time is our paid support plan. Your hosting can come with paid live support. If you have an advanced solution especially with Plone, Productcart or Joomla products, we recommend that you tap into our expertise.

Our support plans are limited to our hosting customers.

We offer just-in-time turn-key support for those organizations needing full-time on call staff. Please call Jason Hare at 919-323-2767 to find out more or to setup a support agreement with MadTek Associates today.

Get Support Now

• Create a ticket through our Help Desk.
• Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .