Troubleshooting The Entrusans™ IDS Activation

Message: Error contacting activation server

The activation software was unsuccessful in contacting the Entrusans IDS activation server. Errors in contacting the server can happen for many reasons. If this problem persists contact MadTek support with the error code returned.
Message: Error opening file domain.txt

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions. Also check the distribution of the software to verify that the file domain.txt exists with the distribution.

Message: Error opening file cpbk.pem Activation failed

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions.

Message: Error writing file cpbk.pem Activation failed

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions.

Message: Error opening file spvk.pem Activation failed

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions.

Message: Error writing file spvk.pem Activation failed

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions.

Message: Error opening file license.txt Activation failed

This error is likely due to permissions on the directory where the Entrusans IDS client is being installed. Make sure that the owner of the directory has write permissions.